Privacy Policy

    This Privacy Notice takes effect on September 18, 2019.
    We care about our customers and know that your privacy is important to you. This Privacy Notice is our way of telling you how we collect your information, why we need it, and how we use it.
    For our website www.art-inside.net (the “Site”) users in Europe, and for information otherwise collected under this Privacy Notice, “Art Inside” is the data controller that is responsible for your privacy. “Art Inside” is located at Moscow

    NAVIGATING THIS PAGE

    SCOPE OF APPLICATION

    This Privacy Notice applies to your use of the Site.
    This Privacy Notice also applies to the information you provide to us after being presented with or directed to this Privacy Notice. This could be, for example, when you share your information with our call center representatives or send us a letter via postal or electronic mail.

    INFORMATION WE COLLECT AND HOW WE USE YOUR INFORMATION

    There are three general categories of information we collect: (1) Information you give to us; (2) Information we automatically collect from your use of the Site;
    We use your information in several different ways. What we do with your information depends on when we collect it and what we collect. We may anonymize your information for any purpose permitted by applicable laws.
    Information you give to us

    • Your name and contact details (such as your email address, mailing address, phone number and password)
    • Your communications and contact history with us (such service call recordings, chat and instant messages, or communications with our social media channels)
    • Other information (such as product reviews, forum posts, survey responses, participation in promotions, and other user-generated content)

    How we use information you give to us Why we collect it
    Accept payment, fulfill orders, provide refunds We use your name and contact details to fulfill our contract with you and deliver your orders, and we use your payment information to process payments and comply with applicable law.
    Sending you account information We need your name and contact details to deliver important account information to you, such as order confirmations and notices, and notices about the Site or the terms and policies that apply to them.
    To offer an improved user experience We use your communications and contact history with us to operate, protect, improve and optimize the Site and to personalize and customize your experience. We have a legitimate interest in improving the Site as well as user experience.
    Analytics, training and quality assurance We may use information you provide to us to train our staff, improve our services, and perform other internal analytics and performance monitoring. This processing can be pursuant to your consent or pursuant to our legitimate interest in detecting and preventing fraud and improving our services and offerings.
    Communication, marketing and advertising We may use information you provide to us to deliver and personalize our communications with you, or to administer referral programs, rewards, surveys, sweepstakes, contests or other promotional activities. This processing can be pursuant to your consent or pursuant to our legitimate interest in undertaking marketing activities to offer you products or services that may be of interest.

    Information we automatically collect from your use of the Site

    • Purchase history (such as what you bought or ordered from our website)
    • Log data and device information (such as details about how you’ve used the Site, IP address, access dates and times, hardware and software information, device information, device event information, unique identifiers, crash data, cookie data, location data and page/product views or clicks)
    • Geo-location information (such as IP address, browser information or mobile GPS information)
    • Cookies and similar technologies (such as web beacons, pixels, and mobile identifiers)

    How we use information we automatically collect Why we collect it
    To provide customer service and process returns We use your purchase history to uphold our contract with you and ensure that you’ve had a great customer experience.
    To offer an improved user experience We use your log data and device information to operate, protect, improve and optimize the Site and to personalize and customize your experience. We have a legitimate interest in improving the Site, as well as user experience.
    To create and maintain a secure environment We have a legitimate interest in protecting the Site, to comply with applicable law and to measure the adequate performance of our contract with you.
    Analytics, training and quality assurance We may use automatically collected information to train our staff and perform internal analytics and performance monitoring. We have a legitimate interest in detecting and preventing fraud and improving our services and offerings.
    Communication, marketing and advertising We may use automatically collected information such as cookies and similar technologies to provide the most relevant advertising to you. This processing can be pursuant to your consent or pursuant to our legitimate interest in undertaking marketing activities to offer you products or services that may be of interest.

    WHEN WE SHARE YOUR INFORMATION

    We share your information with the following categories of recipients as an essential part of being able to provide the Site and related services, including customer service, to you:

    • Among departments of “Art Inside”. In order to provide our services and help you enjoy customer experience we need to pass your order and contact details on to designers, foreman, project managers and other members of “Art Inside”
    • Companies and individuals that help us deliver our products to you, such as suppliers, logistics professionals, and delivery and freight companies.
    • Professional service providers who help us run our business, such as marketing companies, software vendors, consultants, and advertising partners.
    • Government and law enforcement agencies, to (i) comply with a legal process, subpoena, order, or other legal or regulatory requirement; (ii) enforce our Terms of Use or other policies; or (iii) pursue available legal remedies or defend legal claims.

    We share your information with third parties only as described in this Privacy Notice, with your consent, and as disclosed at the time we collect your information. We may anonymize your information and share such anonymized information with third parties for any purpose permitted by applicable laws.

    We use cookies when you visit our Site to analyze the web traffic, to optimize the performance and content of the website and to promote trust and security. Cookies are small text files that are stored by your Internet browser on your computer. While our cookies may change from time to time, we generally use the following types of cookies:
    Functionality cookies, which allow you to navigate the site and use our features.
    Analytics cookies, which allow us to measure, analyze and understand how our customers use the Site, and to identify ways to improve both its functionality and your shopping experience. For example:

    • We use Google Analytics to help us evaluate your use of the Site, to compile reports on website activity, and to provide other services related to website activity and internet usage. The information generated by the Google Analytics cookies is usually transmitted to a Google server in the USA and stored there. However, due to the activation of IP anonymization on this Site, your IP address will be shortened by Google prior to transferring it to the USA. Only in exceptional cases will the full IP address be sent to a Google server in the USA and shortened there. You can prevent Google’s collection of your information through the Google Analytics cookies by downloading and installing available browser plug-ins, for example the browser add-on for disabling Google Analytics.
    • We also use Yandex.Metrica to help us evaluate your use of the Site, to compile reports on website activity, and to provide other services related to website activity and internet usage. The information generated by the Yandex.Metrica is usually transferred to Yandex server on the territory of Member States of European Union and stored there. Yandex stores and processes data in accordance to and with GDPR, laws of Russia Federation and Member States of European Union and also prohibits the sending of personally identifiable information (PII) from the website to Yandex.Metrica. You can also install an opt-out extension to restrict data transmission to Yandex.Metrica.
    • Customer preference cookies, which help us remember your preferences (like your language or location) and make your experience more personalized to you.
    • Targeting or advertising cookies, which allow us to deliver digital ads relevant to you. These types of cookies also limit the number of times that you see an ad and help us measure the effectiveness of our marketing campaigns. We use cookies to help us identify and retarget users who have already taken an interest in our products both on our Site and on third party websites. For example, we use proprietary technology to specifically target users by creating advertising material based on the users’ previous behavior. To disable interest-based ads, please see Marketing and Behavioral Advertising below.

    You can prevent the use of cookies by changing the settings in your web browser so that (i) it does not accept new cookies, (ii) it informs you about new cookies, or (iii) it deletes all already received cookies. By deleting or disabling future cookies, your user experience may be affected and you might not be able to take advantage of certain functions of our Site.
    We also use web beacons (or “web bugs” or “clear GIFs”) to help us identify your computer and evaluate user behavior, such as reactions to promotions. Web beacons are small GIF files that can be hidden in other graphics, emails, or similar. The information collected by web beacons cannot be used to identify you and are not associated with information on your computer or database. To prevent web bugs on our site, you can use tools such as AdBlock Plus. To prevent web bugs in emails, please set your mail program so that no HTML is displayed in messages. Web bugs are also prevented if you read your e-mail offline.

    MARKETING AND BEHAVIORAL ADVERTISING

    If you provided your consent, we will send you marketing communications by email to keep you informed of new products, promotions, and other information we think may be of interest to you. In compliance with applicable law we will also send you marketing communication per email, if you have purchased a product from us and have not unsubscribed from receiving marketing emails. We will also send you marketing communication per postal mail.
    You can stop receiving marketing messages from us at any time through your preferences here or by contacting us at info@art-inside.net. To stop direct marketing messages you can also click on the “unsubscribe” link in any marketing email you receive from us. Once you do this, we will update your profile to ensure that you do not receive further marketing messages from us. Please note that it may take up to 48 hours to process your request and update our systems. Note that if you request that we stop sending you marketing messages, we will not stop sending you administrative and services communications (such as order updates and other important or transactional information).
    We also engage in online behavioral advertising to enhance your experience and show you products that might interest you. Like many companies, we and our advertising partners display tailored interest-based advertising using information you make available to us when you interact with our sites, content, or services. Interest-based ads, also sometimes referred to as personalized or targeted ads, are displayed to you based on information from activities such as searching or purchasing on the Site, visiting sites that contain our content or ads, interacting with our tools. We do this using a variety of digital marketing networks and ad exchanges, and we use a range of advertising technologies like web beacons, pixels, ad tags, cookies, and mobile identifiers, as well as specific services offered by some sites and social networks.
    We offer you choices about receiving interest-based ads from us. You can opt-out of certain interest-based ads that use our cookies at our website. You can also opt-out of receiving some third-party interest based ads, or learn more about behavioral advertising, by visiting www.youronlinechoices.eu. Please note that if you opt out of behavioral advertising, you will still see advertisements – they will just not be tailored to your interests. Also note that deleting browser cookies can remove the cookie preferences you have made, so you may need to opt-out again in the future.

    BLOGS, REVIEWS AND FORUMS

    The Site and App also may from time to time offer publicly-accessible blogs, reviews or forums. Any information you provide in these areas may be read, collected and used by others who access them. To request removal of your information from blogs, customer reviews or forums, please see Your Rights and Choice below. Please note that in some cases we may be unable to remove your information.

    SOCIAL MEDIA PLUGINS

    The Site anduse social plugins, which allow you to interact with us through your Facebook, Instagram, Twitter, and other social media accounts. If you visit a page of our Site or App that contains such a plugin, your browser establishes a direct connection to that social media’s webservers. The content of the plugin is transmitted by the social media site directly to your browser and incorporated by the social media site into the Site. By integrating the plugins, the social media site receives the information that your browser has accessed the corresponding page of our Site. We have no control over the extent and use of information that the social media site collects using this plugin.
    If you interact with a social media plugin by, for example, clicking a “Like” button or leaving a comment, the corresponding information is also transmitted directly to the social media server and stored there. Depending on your settings, the information will also be posted on the social media site and displayed to your contacts or friends on the social media site. The social media site may use this information for the purpose of advertising, market research and tailor-made pages.
    To understand what information social media sites collect when you interact with their plug-ins, please review their privacy policies. You may also have the option to change your settings in the social media site to prevent the collection of your information.

    OUR SECURITY MEASURES

    We use appropriate technical and organizational safeguards to protect your information from unauthorized use, disclosure, and loss. Data transmitted to Art Inside is encrypted using Secure Sockets Layer (SSL) protocol. If you have questions about the security of your information, please contact us at info@art-inside.net

    KEEPING YOUR INFORMATION

    We will keep your information for as long as we need it to fulfill the purpose for which it was collected or disclosed to you at the time of collection. We may also keep some of your information as required to meet legal or regulatory requirements, resolve disputes, prevent fraud or abuse, enforce our Terms of Use, or for other legitimate business purposes (so long as keeping it for such purposes does not infringe upon your privacy rights).
    When we no longer have a need to keep your information, we will either delete it from our systems or anonymize it so that it no longer identifies you.

    YOUR RIGHTS AND CHOICES

    You have the following rights related to the information that we maintain about you:

    • The right to be informed about how your information is used. This is the reason we provide this Privacy Notice to you.
    • The right to access the information we hold about you.
    • The right to request the correction of inaccurate information we hold about you.
    • In some circumstances, the right to request that we delete your information, or stop processing it or collecting it.
    • The right to stop direct marketing messages by clicking on any “unsubscribe” link in any marketing email you receive from us. You also have the right to withdraw, with effect for the future, your consent for other processing activities for which you have given us your consent.
    • The right to request that we transfer your information either to you or a third party.
    • The right to, at any time, object to data processing based on legitimate interest or for direct marketing purposes.

    If you have any questions or concerns, please reach out to us using the contact information below.
    Moreover, you have the right to complain to your data protection regulator.

    TRANSFERS OUTSIDE OF EUROPE

    Art Inside is headquartered in the Russian Federation. As a result, your data might be transferred to Russia to be processed and analyzed.
    “Art Inside” is a data controller and has committed to complying with this Privacy Notice and European privacy laws with regard to information transferred from Europe. The Russian Federation does not have a decision of adequacy from the European Commission, meaning that the laws in the Russian Federation may not be as protective as the laws in Europe. Because of this, Art Inside has taken steps to protect your rights when your information is transferred to the Russian Federation through the use of the European Commission’s Standard Contractual Clauses.

    We may provide links to third-party web sites that we do not own or control. We are not responsible for the information collection practices of these third-party websites and do not endorse such practices. We encourage you to review and understand the privacy practices of third-party websites before providing any information to or through them.

    CHANGES TO THIS PRIVACY NOTICE

    We may change this Privacy Notice from time to time to reflect new ways that we process your information. If we make significant changes that affect your information, we will provide you notice of such changes through the Site, by email, or some other means of contact. This notice will give you an opportunity to review the changes before we use your information in these different ways.

    HOW TO CONTACT US / DATA PROTECTION OFFICER

    We always want to hear from our customers – especially with your questions, comments or concerns about our privacy practices. Please don’t hesitate to contact us by sending us e-mail to info@art-inside.net.

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